Fulfillment Policy

Cancellations Policy:

  1. Orders can be cancelled any time prior to shipment.
  2. Full refund minus 3% restocking fee and any credit card or other processing fees.

Return Policy:

Coaches Video LLC is committed to quality and customer satisfaction.  If you are not satisfied with your Coaches Video order, you may return the product for a refund of the purchased price. (Not including shipping).  If you are not satisfied with your order, the following requirements must be followed for returning merchandise.

  1. All returns must be made within 30 days of purchase.
  2. All returns must have a return authorization code (RA#) from Coaches Video LLC before being sent back to us.  Any package without RA # will not be accepted.  Please call 972 221-3939 to get RA #. 
  3. Once the RA# is noted on the package(s), products should be returned to the following address:

Coaches Video LLC
354 McDonnell #7
Lewisville TX, 75057

4. Product must be shipped in its original packaging.  Customer will solely responsible for any item broken in transit back to Coaches Video LLC.  Pack all equipment as it was shipped to you.

5. Your original shipping cost will not be refunded.  You are responsible for any cost to return the merchandise.

6. Product must be in the same condition that you received it without any missing parts.

7.  Coaches Video LLC is not responsible for lost or damaged returns that you send.

8.  Please allow approximately 10 business days for your return to be processed one it has arrived at our facility.

9.  Full refund minus 10% restocking fee, shipping charges and any credit card or other processing fees.

Delivery Policy:

We normally ship all purchases within 7 days unless otherwise noted on the specific product page.  Most products ship from TX through UPS.  Generally you can expect your items with 1-2 week.  Please call if you have a delivery requirement and we will try to work with you.  972 221-3939